How do I contact support with a ticket?
Open the Help Center (the question mark icon, top right), click Support tickets, then New ticket. The support team replies inside the ticket, and a number on the question mark icon tells you when a reply is waiting.
Updated Oct 28, 2026 · 3 min read
On this page
- Go to Support tickets (
/dashboard/support-tickets), or click Open a ticket at the bottom of the Help Center. - Click New ticket.
- Enter a short Subject, pick a Category, and describe the problem. Include the agent or phone number involved and what you expected to happen. Never paste passwords or API keys.
- Click Create. The ticket shows as Waiting on support.
How will I know support replied? #
- A number appears on the question mark icon at the top right, and next to Support tickets in the Help Center.
- The notification bell at the top right shows each new reply. Click it to open the ticket.
- The first time you sign in while a reply is waiting, a pop-up tells you how many tickets need you.
- If you want an email too, turn on Support ticket emails under Email Notifications on your profile page. It is off by default. The email shows the reply itself, and you get one email per unread reply: if support replies again before you open the ticket, no extra email is sent, so open the ticket to see the newer reply. Each email also has a link to turn these emails off.
Opening the ticket marks the reply as read and clears the badge.
How do I reply or close a ticket? #
Open the ticket to see the whole conversation: your messages on the right, support's replies on the left, oldest at the top. New replies appear on their own while the ticket is open, no need to reload. Type your answer in the Your reply box at the bottom and click Send reply (or press Ctrl or Cmd + Enter).
Click Close ticket at the top when the problem is solved. If the same problem comes back soon after, open the closed ticket and reply: your reply opens it again, so you don't have to repeat the story. This works for as many days after closing as the auto-close window below. After that, open a new ticket.
Why did my ticket close by itself? #
When support has replied and the ticket waits on you for a set number of days with no answer, it closes automatically so it does not stay open forever. If you still need help, reply to it within the same number of days to open it again, or open a new ticket.
Who on my team can see our tickets? #
Everyone on your team account can open tickets and read every ticket your account has raised, so a colleague can pick up a conversation.
Why can't I open another ticket? #
An account can have up to 5 open tickets at once. Close a solved ticket, or wait for a reply, before opening a new one.