Customer support agent

Answer Every Support Call, With Your Data in the Conversation.

Build voice agents on NovaReps that answer customer calls from your knowledge base, transfer to your team and send the transcript and a summary. On Enterprise, agents also look up account data through your API.

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API lookups on Enterprise
Full transcripts and recordings
Caller speakingWhere is my order 4821?
Tool call GET /orders/4821200 OK
Agent speakingIt shipped yesterday and arrives Thursday. Anything else?
Caller speakingI want to change the delivery address.
Agent speakingI will connect you to a teammate who can do that now.
Live transfer to your support lineTransferred

Your data in the call

The Agent Checks Your Systems, Then Hands Off When It Should

The same agent answers your phone line and your website widget, and uses your own AI and voice keys and your own Twilio or Telnyx account if you prefer.

  1. Custom HTTP tools and MCP
    Connect your API and MCP servers so the agent works with live data. Available on Enterprise.
  2. Live transfer to your team
    Hand the call to a number you set when the caller needs a person.
  3. Transcripts and recordings
    Every call is recorded, transcribed and summarized for your team.
  4. Webhooks for every event
    Send call events to your helpdesk, CRM or data warehouse as they happen.

What it handles

The Calls Your Team Repeats Every Day

Start with the calls that are simple and frequent, then widen the scope.

Scenario 01

Order and account status

Looks up the customer in your system through your API and answers with live data. Available on Enterprise.

Caller speakingWhere is my order 4821?
Agent speakingIt shipped yesterday and arrives Thursday.
Scenario 02

Policy and how to questions

Answers from your knowledge base so customers get the same answer every time.

Caller speakingCan I return something after 30 days?
Agent speakingReturns are open for 45 days with the receipt. Want the steps?
Scenario 03

Callbacks and appointments

Books a callback or service visit on Google or Microsoft calendars.

Caller speakingCan someone visit on Friday morning?
Agent speakingI have 9 or 11 on Friday. Which suits you?
Scenario 04

Follow up by text

Texts the customer a confirmation or next steps after the call.

Caller speakingCan you send me that address?
Agent speakingSent. You will get a text with it in a moment.
Scenario 05

Handoff to a person

Transfers the call to your team's number when a person needs to step in, and sends the summary to your helpdesk by webhook.

Caller speakingI need to change the delivery address.
Agent speakingI will connect you to a teammate who can do that now.
Scenario 06

After hours and overflow

Covers nights, weekends and peak hours so no caller reaches voicemail.

Caller speakingHi, it is 11pm. Is anyone there?
Agent speakingYes, I can help now, or book a call for the morning.

How it works

From First Call Type to Live Agent

  1. Step 1

    Pick the call types

    List the questions and lookups that make up most of your volume.

  2. Step 2

    Connect your systems

    Add your knowledge base, and your API as a tool on Enterprise, then test with real call scenarios.

  3. Step 3

    Go live and widen

    Route calls to the agent, review transcripts, and add more call types over time.

Book a Scoping Call

Frequently Asked Questions

What is an AI customer support agent?
An AI customer support agent is a voice agent that answers customer calls, uses your knowledge base and systems to respond, and passes a transcript and summary to your team.
Can it look up customer data in our systems?
Yes, on Enterprise. Agents can call your API live during a call with custom API tools and connect to MCP servers.
What happens when the agent cannot solve a call?
It can transfer the call live to a number you set, or collect the details, create a ticket through a webhook or your API, and send your team the summary.
Does it work on the phone and on our website?
Yes. One agent can serve your phone line and the website voice widget.
Can we keep our own phone numbers and providers?
Yes. Bring your own Twilio or Telnyx account and your own AI and voice provider keys.
How do we start?
Start a 7 day free trial and build your first agent, or book a scoping call if you need custom integrations.

Stop paying people to read
the same answers aloud.

Start a 7 day free trial, or book a scoping call for custom integrations.

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