Inbound voice agents

Answer Every Call. No Code Required.

Build an inbound agent in the dashboard. It answers your number, qualifies the caller, books the appointment and transfers to a person.

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7 day free trial
No code agent builder
Your keys or managed minutes
Caller speakingDo you have anything open this week?
Agent speakingYes. Is this for a new project or an existing one?
Caller qualifiedNew lead
Agent speakingThursday at 2pm is open. Shall I book it?
Booked in your calendarThu 2:00pm
Confirmation text sentSent

5
language model providers to choose from
4
voice providers to choose from
2
carriers you can connect: Twilio and Telnyx
2
calendars it books into: Google and Microsoft

What inbound agents do

Everything an Inbound Agent Does

Each capability is a setting in the agent builder, with no code to write.

Answers on your number

Picks up day and night with the greeting, voice and tone you choose.

Business hours and holidays

Set your opening hours and holidays in the agent settings.

Routes to the right agent

Callers reach the right agent by saying or keying an access code.

Qualifies the caller

Asks your questions and records the answers in the call summary.

Books and reschedules

Checks availability and books into Google or Microsoft calendars, with the buffers and lead time you set.

Transfers to a person

Hands the call live to a number you set when the caller needs your team.

Texts back missed calls

Sends a text when a call is missed, so the conversation continues.

Reminders and no show follow up

Sends text reminders 24 hours and 2 hours before, and follows up once after a no show.

Records and summarises

Every call is saved with a recording, a transcript and an AI summary.

These are the main ones. The agent builder has many more settings, and a free trial shows them all.

Controls

You Control the Line, the Model and the Data

Run on your own accounts or let NovaReps manage the minutes. Either way every call is on record.

  1. Your keys or managed minutes
    Bring your own AI and voice keys for control and security reviews, or use minutes included in the plan.
  2. Your carrier
    Connect your own Twilio or Telnyx account so numbers stay yours.
  3. Your model and voice
    Choose from 5 language model providers and 4 voice providers per agent.
  4. Webhooks on every plan
    Send call events to your CRM or backend as they happen.

Webhooks

Every Call Ends as a Signed Event

When a call ends, your endpoint gets the outcome, summary and duration as a signed webhook. Webhooks are part of every self serve plan.

  • Events for call started, completed, missed and transferred, and many more.
  • Signed requests you can verify on your server.
  • On Enterprise, custom API tools and MCP let the agent call your systems during the call.
POST your-endpoint call.completed
X-Webhook-Signature: t=1791297128,v1=<hmac_sha256>
{
  "id": "evt_8f2c1a9d03b7",
  "type": "call.completed",
  "api_version": "2026-04-07",
  "created_at": "2026-10-06T14:32:08+00:00",
  "data": {
    "object": {
      "id": 48213,
      "direction": "inbound",
      "status": "completed",
      "duration_seconds": 186,
      "summary": "Caller asked about delivery, address updated.",
      "appointment_booked": false,
      "agent_id": 12
    }
  }
}
Example payload. Values are illustrative.

What teams use it for

One Platform. Many Phone Lines.

The same builder covers each of these. Only the prompt and the settings change.

AI receptionist

A front desk that answers, books and transfers.

AnswersBooksTransfers
See the AI receptionist

Support line

Answers customer questions and hands off to your team.

Knowledge baseLive transfer
See the support agent

Booking line

A number that exists to fill a calendar.

GoogleMicrosoft

After hours and overflow

Covers the calls your team cannot take.

Business hoursHolidaysMissed call text

Campaign intake

Calls from ads and forms land on an agent that qualifies them.

Qualifying questionsSummary

Client lines for agencies

Resell an answered line to each client under your brand.

Your domainClient accountsYour price
See the agency version

Integrations

Works With the Tools You Already Use

Google Calendar
Calendly
Zapier
Cal
Cal.com
Make.com
SMS Alerts
Email Notifications
HubSpot
P
Pipedrive
Google Calendar
Calendly
Zapier
Cal
Cal.com
Make.com
SMS Alerts
Email Notifications
HubSpot
P
Pipedrive

More integrations coming soon. Request one →

How it works

Live on Your Number in Three Steps

  1. Step 1

    Build the agent

    Write the prompt, pick a voice and add your knowledge base. No code.

  2. Step 2

    Connect a number

    Connect your carrier account and point a number at the agent.

  3. Step 3

    Call it, then go live

    Call the number, tune the answers and switch it on for real callers.

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Frequently Asked Questions

What is an inbound AI voice agent?
An inbound AI voice agent answers phone calls to your number, talks with the caller, and completes tasks such as qualifying a lead, booking an appointment or transferring to a person.
Do I need to write code to build one?
No. You build the agent in the NovaReps dashboard by writing a prompt, picking a voice and adding your knowledge base.
What happens when the caller needs a person?
The agent transfers the call live to a number you set, and your team gets the transcript and summary.
Which calendars can it book into?
Google and Microsoft calendars. The agent checks availability, books and reschedules during the call.
Can I use my own AI keys and carrier?
Yes. Bring your own AI and voice keys and your own Twilio or Telnyx account, or use managed minutes included in the plan.
Are webhooks included?
Yes. Webhooks are part of every self serve plan. Custom API tools and MCP connections, which let the agent call your systems during a call, are on Enterprise.
How is this different from the AI receptionist page?
This page lists what the platform does on inbound calls. The AI receptionist page shows one job built with it: a front desk that answers, books and transfers.
Can an agency resell this under its own brand?
Yes. See the white label AI receptionist page for how agencies package and resell inbound agents.

Put an agent on your phone line.
Start with a free trial.

7 day free trial on every self serve plan. Custom API tools and MCP on Enterprise.

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