Account & Data: Exporting Data & Account Deletion

Exporting Account & Call Data #

You can export complete call records and transcripts for auditing or record-keeping:

1. Navigate to Data & Privacy in your dashboard sidebar (/dashboard/data-privacy).
2. Select your desired export timeframe (e.g., Last 30 Days or All Time).
3. Click Export Call Data (CSV).
4. The system generates a formatted CSV download containing call timestamps, caller IDs, durations, transcript text, AI summaries, and channel types.

Deleting Your Account #

If you wish to permanently close your account and purge saved data:

1. Navigate to Data & Privacy (/dashboard/data-privacy).
2. Scroll to the Delete Account section.
3. Review the data deletion notice (all phone numbers will be released, active agents disabled, and saved call audio deleted).
4. Type your confirmation password and click Permanently Delete Account.

Deletion Blocking Reasons #

The system will prevent account deletion if blocking conditions exist:

• Active Paid Subscription: You must cancel your active subscription under Manage subscription on your Profile page (your name at the top right, then Profile), before deleting the account.
• Pending Billing Transactions: Outstanding invoices or pending charge adjustments must settle first.
• Active Outbound Campaigns: Running outbound campaigns must be stopped prior to account closure.

Related Articles #

• Billing & Plans: Minutes & Upgrading
• Understanding Call History & Recordings