Terms of Service

Last updated: October 7, 2026

These Terms of Service ("Terms") are a binding agreement between Bluecarbon Technologies Inc., a Canadian company based in Toronto, Ontario that operates NovaReps ("NovaReps", "we", "us", "our"), and the person or organization that uses our Services ("you", "Customer").

They cover our website at novareps.ai, the NovaReps dashboard and applications, voice agents for inbound calls, outbound campaigns and website voice, text message follow up, white label and reseller features, integrations, free tools and the chat assistant (together, the "Services").

By creating an account, starting a trial, paying for a plan or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Who can use the Services

Business use only. The Services are for businesses and professionals. They are not offered to consumers for personal, family or household use.
Authority. If you accept these Terms for a company or other organization, you confirm that you have authority to bind it, and "you" means that organization.
Age. You must be at least 18 and the age of majority where you live.
Restricted parties. You may not use the Services if you are in a country under comprehensive Canadian or United States sanctions, or if you are on a government list of restricted parties.

2. Definitions

Agent means a voice agent you set up on the Services.
Customer Data means the data you or your End Users put into or generate through the Services, including contact lists, call audio, recordings, transcripts, summaries, text messages, appointment details, knowledge content and agent settings.
End User means a person your Agent calls, texts or speaks with, including callers, call recipients and visitors who use the website voice widget.
Client means a business that an agency or reseller gives access to the Services under the agency's own brand.
Order means an online checkout, order form or written proposal that sets out a plan, service or price.
Provider means a third party whose service is used with NovaReps, such as a telephone carrier, an AI model provider, a calendar provider or a payment processor.

3. Your account

Give accurate information and keep it current.
Keep your login details confidential and use the security features we offer, such as multi factor sign in.
You are responsible for everything done through your account, by your team members and by anyone you give access to.
Tell us at once if you believe your account has been accessed without permission.
One person or organization may not open several accounts to get around trial limits, plan limits or a suspension.

4. The Services and how they change

NovaReps is self serve software. You build, test and run your own Agents. We provide the platform.

We may add, change, limit or remove any feature, Provider, integration or part of the Services at any time, with or without notice. If you do not accept a change, your only remedy is to cancel under section 7.

Beta features. Features marked beta, preview or early access are provided as they are, may change or end at any time, and are not covered by any support or uptime commitment.

Managed Operations and other services. If you buy a service in which our team sets up or manages Agents for you, the Order for that service describes what we do. You still approve scripts, call lists and settings, and you remain responsible for how your Agents are used and for the legal duties in section 9.

Enterprise. Custom API tools, MCP connections and other Enterprise features are provided under an Order. If an Order and these Terms conflict, the Order controls for that subject.

5. Free trials

Self serve plans include a 7 day free trial unless the plan page says otherwise. Trials are limited to one per customer.

When the trial ends, the plan you selected begins and the payment method you gave is charged, unless you cancel before the trial ends. If you did not give a payment method, access to paid features stops until you subscribe. We may limit usage during a trial and may end a trial early if we see abuse.

6. Plans, fees and payment

Subscriptions. Paid plans are billed in advance for each monthly or yearly term and renew automatically for the same term until cancelled.
Usage. Plans include limits, such as minutes, Agents, phone numbers and Client accounts. Usage above what is included, extra minute blocks, phone numbers and add ons are charged at the rates shown at purchase or on the pricing page. Included minutes do not carry over to the next term unless your plan says they do.
Payment. You authorise us and our payment processor to charge your payment method for all fees when due. Keep your payment method valid.
Taxes. Fees do not include taxes. You pay all sales, use, goods and services, harmonised sales, value added and similar taxes, other than taxes on our income. If you must withhold tax, you will pay the amount needed so that we receive the full fee.
Currency. Fees are charged in the currency shown at checkout.
Failed payments. If a payment fails, we may retry it, suspend the Services after a short grace period, and charge interest on overdue amounts at 1.5% per month or the highest rate the law allows, whichever is lower. You pay our reasonable costs of collection.
Price changes. We may change prices or plan limits. For an existing subscription, a change takes effect at your next renewal after we post it or notify you. If you do not agree, cancel before the renewal.
Refunds. All fees are final and not refundable. We do not give refunds or credits for part of a term, unused minutes, unused features, downtime, suspension or termination, except as section 18 says for a termination for our convenience or where the law requires it. Any refund or credit we choose to give is at our sole discretion and creates no right to another.
Chargebacks. Contact us before disputing a charge with your bank. We may suspend an account that has an open chargeback.
Promotions. Discounts and founding or limited time offers apply only on their stated terms and may be withdrawn for new purchases at any time.

7. Cancelling

You may cancel at any time in the dashboard. Cancellation takes effect at the end of the current paid term, and you keep access until then. You may also delete your account from the Data and Privacy page. Deleting an account ends the subscription at once and is not a ground for a refund.

8. Providers, your own keys and phone numbers

Providers. The Services depend on Providers. Their availability, quality, prices, policies and rules can change, and we do not control them. Your use of a Provider's service is subject to that Provider's terms.

Your own keys and carrier account. If you connect your own AI keys or your own Twilio or Telnyx account:

You have a direct contract with that Provider and pay its charges directly
You are responsible for keeping those credentials valid and secure and for that Provider's acceptable use rules
We are not responsible for that Provider's charges, limits, suspensions or handling of your data

Managed minutes. Where a plan includes platform managed usage, we choose and may change the Providers behind it.

Phone numbers. Phone numbers are assigned by carriers and are subject to carrier and regulator rules. You do not own a number provided through the Services. A number may be reclaimed if it is unused, if your account ends, if fees are unpaid or if a carrier or regulator requires it. We do not promise that a number can be moved to or from the Services.

Carrier registration and reputation. You are responsible for any registration that carriers or regulators require for your traffic, such as business verification and messaging campaign registration, for the accuracy of what you submit, and for how carriers label, filter or block your calls and messages.

No emergency calls. The Services are not a telephone service that can reach emergency services. Agents cannot place or route calls to 911, 112 or any other emergency number and must not be used where a missed or mishandled call could put a person at risk.

9. Your legal responsibilities for calls, texts and recordings

You decide who your Agents contact, what they say, and whether calls are recorded. NovaReps provides software only. We do not start, place, send or control any call or message, we do not choose who is contacted, and we do not write what is said. You, and not NovaReps, are the caller, the seller, the telemarketer, the sender and the party responsible under the law for every call and message your Agents make. You are solely responsible for complying with all laws that apply to you and to the people you contact, including:

Telemarketing and automated calling. In the United States, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, federal and state Do Not Call rules and state telemarketing laws. In Canada, the CRTC Unsolicited Telecommunications Rules, including the National Do Not Call List and the rules for automatic dialing and announcing devices. In the United Kingdom and Europe, the Privacy and Electronic Communications Regulations and the equivalent national laws. Regulators treat AI generated voices as artificial or prerecorded voices, which generally means you need prior express consent, and written consent for marketing, before an Agent calls.
Consent and lists. Having and keeping proof of the consent needed to call or text each person, using only lawfully obtained numbers, scrubbing against Do Not Call registries, and honouring every opt out request promptly.
Text messages. Canada's Anti Spam Legislation, the TCPA, carrier messaging rules and similar laws, including consent, sender identification and a working opt out.
Calling hours and caller identification. Calling only within lawful hours for the recipient's location, showing accurate caller ID, and identifying the business on whose behalf the call is made.
Recording and transcription. Giving notice and getting consent to record or transcribe where required, including in places that require the consent of everyone on the call.
AI disclosure. Telling people they are speaking with an AI or automated system where the law requires it, and never setting up an Agent to deny that it is an AI when sincerely asked.
Privacy. Having a lawful basis and a privacy notice for the personal information you collect through your Agents, and answering requests from your End Users.
Sector rules. Any rules for your industry, such as those for debt collection, financial services, healthcare, insurance, real estate or political calling.

Our tools support compliance and do not replace it. The Services include controls such as calling hour windows, an internal Do Not Call list, daily caps, cooldowns, consent confirmation and a kill switch. They depend on how you set them up and on the data you provide. We do not review your contact lists, scripts, consent records or settings, and we do not check your contacts against any government Do Not Call registry unless a feature expressly says so. Nothing in the Services or on our website is legal advice, and no setting, default, template or statement from us is a statement that your use is lawful. You use these controls at your own risk.

You are responsible for all fines, penalties, damages, carrier fees and claims that result from your calls, messages, recordings and campaigns.

10. Acceptable use

You will not, and will not let anyone else, use the Services to:

Break any law or regulation, or help someone else do so
Make calls or send messages without the consent the law requires, send spam, or run robocall campaigns that are unlawful
Deceive, defraud, harass, threaten, abuse or intimidate any person
Impersonate a person, business, government body or public official, or misstate who is calling or why
Imitate or clone the voice of a real person without that person's documented consent
Show false or misleading caller ID, or hide your identity from carriers or regulators
Call emergency services, hospitals' emergency lines or any number where a call from an Agent could put a person at risk
Run emergency, medical, life support or other safety critical operations
Make decisions about a person's credit, employment, housing, insurance, education or access to essential services without a person reviewing them
Collect payment card numbers, government identifiers, health information, biometric identifiers or other sensitive personal information through an Agent, unless we have agreed that use in writing
Process protected health information under the United States Health Insurance Portability and Accountability Act. We do not sign business associate agreements unless an Order says so
Target or knowingly collect information from children
Promote illegal goods or services, unlawful gambling, pyramid schemes, hate, violence or sexual exploitation
Interfere with elections or run political calling that does not meet the rules that apply to it
Upload content that infringes someone's rights, or that contains malware
Probe, scan or test the security of the Services without our written permission, or get around usage limits, access controls or safeguards
Reverse engineer, decompile, scrape or copy the Services, except where the law allows this despite a contract term
Use the Services to build or train a competing product or model, or publish performance tests of the Services without our consent
Resell or give third parties access to the Services, except through the white label and reseller features of a plan that includes them
Send traffic that damages the reputation of shared phone numbers or carrier connections, or that causes a carrier to act against us

We may investigate suspected breaches, work with carriers, regulators and law enforcement, and take the steps in section 18. We may, but have no duty to, monitor use of the Services.

11. Agencies, resellers and white label

If your plan lets you offer the Services to Clients under your own brand:

You are our customer. Your Clients have a contract with you and not with us. We have no obligations to your Clients.
Your Clients' conduct is your responsibility. You are responsible for your Clients' and their users' use of the Services and for their compliance with sections 9 and 10, as if their acts were your own.
Flow down terms. You must have a written agreement with each Client that protects NovaReps at least as much as these Terms do, including the calling rules, acceptable use rules, disclaimers and limits of liability.
Pricing, billing and support. You set what your Clients pay, you bill and collect from them, you handle taxes on those sales, and you provide their first line of support. We are not responsible for a Client not paying you. You owe our fees whether or not your Clients pay.
No statements for us. You will not make promises, warranties or compliance claims about the Services beyond what we publish.
Your brand and domain. You confirm you have the rights to the name, logo and domain you use. We may reclaim a custom domain link that is unused or attached to a closed account.
Suspension. We may suspend a single Client account that breaches these Terms without suspending your whole account, and we may suspend your account if you do not deal with a Client's breach.
Privacy. For your Clients' End Users, you and your Client are responsible for privacy notices and consent. Section 14 applies to the data we process for you and your Clients.

12. Partner and affiliate program

Taking part in our partner or affiliate program is subject to the program terms shown when you apply. Commissions are paid only on valid, paid, non refunded referrals. We may withhold or reverse commissions for self referrals, misleading promotion, spam, trademark bidding or breach of the program terms, and we may change or end the program on notice.

13. AI, automation and accuracy

The Services rely on AI models, speech recognition, voice synthesis and automation, much of it supplied by Providers. You understand and accept that:

AI output can be inaccurate, incomplete, out of date, inappropriate or different each time
An Agent can mishear a caller, misunderstand a request, give wrong information, book the wrong time, transfer to the wrong place, or fail to act
Summaries, classifications and voicemail detection are estimates
Automated actions run without a person reviewing them

You are responsible for the instructions, knowledge content and settings you give your Agents, for testing them before live use, for monitoring them, and for every statement and commitment an Agent makes to your End Users. You must not rely on an Agent as the only safeguard for anything important. You accept all risk arising from the use of AI and automation in your business, and we have no liability for any AI output or automated action.

No professional advice. The Services and their output are not legal, medical, financial, tax or other professional advice.

Model training. We do not use your call recordings, transcripts or contact data to train AI models.

14. Customer Data and privacy

Ownership. You keep all rights in your Customer Data. We claim no ownership of it.

Licence to us. You give us a worldwide, non exclusive licence to host, copy, transmit, process and display Customer Data as needed to provide, secure and support the Services, to meet our legal duties, and as you direct through your settings and integrations.

Your promises about Customer Data. You confirm that you have all rights, notices and consents needed for us and our Providers to process Customer Data under these Terms, and that Customer Data and your use of it do not break any law or anyone's rights.

Usage data. We may collect and use data about how the Services perform and are used, and may use information that has been aggregated or de-identified so that it does not identify you, your Clients or any End User, to operate, secure, measure and improve the Services.

Export and deletion. You can export your data and delete your account from the dashboard. After your account ends we delete Customer Data under the timelines in our Privacy Policy, subject to backups and to records the law requires us to keep.

Data processing terms. Where we process personal information in Customer Data for you, you are the controller (or a processor for your Client) and we are your processor or service provider. In that role we will:

Process the personal information only on your documented instructions, which are these Terms, your settings and your use of the Services, and tell you if we believe an instruction breaks the law
Not sell it, not share it for cross context behavioural advertising, and not keep, use or disclose it for any purpose other than providing the Services to you or as the law allows a service provider to do
Not combine it with personal information from other sources, except as the law allows a service provider to do
Make sure our people who handle it are bound by confidentiality
Apply the security measures described in our Privacy Policy
Use the Providers and sub-processors listed in our Privacy Policy, which you authorise. We may add or replace them at any time. If you object to one, your only remedy is to stop using the affected feature or cancel
Make available the export and deletion tools in the dashboard so that you can answer requests from individuals. Answering those requests is your responsibility
Tell you where the law requires it after we become aware of a breach of security affecting your personal information. Notifying your End Users, Clients and regulators is your responsibility
Delete the personal information when the Services end, as described above

This section sets out all of our obligations for personal information in Customer Data. Everything in it is subject to the disclaimers in section 20 and the limits in section 21. You are responsible for deciding whether the Services, our Providers and the countries where data is processed meet the legal requirements that apply to you and your End Users, including any rules on moving personal information between countries. Any separate data processing agreement applies only if both parties sign it.

Your own keys. Where you use your own Provider account, that Provider is not our sub-processor for that data.

Integrations. When you connect a calendar, webhook, API tool, MCP connection or other third party service, you instruct us to exchange data with it. You are responsible for that service, for the endpoint you give us, for what it does with the data, and for keeping any secrets and signing keys safe.
Changes outside our control. Third party services can change or stop working. We are not responsible for their outages, changes, errors or data loss.
Website voice widget. You may place the widget only on sites you control and have listed in your settings. You are responsible for telling your visitors that they are speaking with an AI, that audio is processed and may be recorded, and for any consent your site needs.
Calendar data. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements, as described in our Privacy Policy.

16. Intellectual property and feedback

Our rights. We and our licensors own the Services, including the software, designs, documentation, templates and trademarks. Subject to these Terms and payment of fees, we give you a limited, non exclusive, non transferable right to use the Services during your subscription for your own business and, where your plan allows, for your Clients. All rights not expressly given are reserved.

Your content. You own the instructions, scripts and knowledge content you create for your Agents. As between you and us, you may use output generated for you by the Services, subject to these Terms, the law and the terms of the Providers whose models produced it. Output may not be unique, and other customers may receive similar output.

Feedback. If you send us ideas or suggestions, we may use them without restriction or payment.

Our marks. You may not use the NovaReps or Bluecarbon names or logos without our written permission, other than to truthfully say that you use the Services.

Publicity. We may list your business name and logo as a customer. You can opt out at any time by emailing us. We do not name the Clients of white label resellers.

17. Confidentiality

Each party will protect the other's non public business, technical and financial information with reasonable care, use it only to perform under these Terms, and share it only with staff, contractors and advisers who need it and are bound to protect it. This does not cover information that is public through no fault of the receiving party, was already known to it, was developed independently, or was rightfully received from someone else. A party may disclose confidential information where the law requires it. Customer Data is covered by section 14 and the Privacy Policy and not by this section.

18. Suspension and termination

Suspension. We may suspend all or part of the Services, including a single Agent, campaign, phone number or Client account, at once and without notice if:

We reasonably believe you or your Clients have breached section 9 or 10
Your use creates a legal, security, fraud or reputational risk for us, our Providers or other customers
A carrier, Provider, regulator, court or law enforcement body requires it
A payment is overdue
Your account appears to be compromised

We may suspend without telling you why, and we decide whether and when to restore service. We have no liability to you, your Clients or your End Users for any suspension, and fees continue to apply while an account is suspended.

Termination by us. We may end these Terms, close your account or stop offering the Services, in whole or in part, at any time, for any reason or no reason, with or without notice. If we end these Terms for our own convenience and you are not in breach, we will refund the subscription fees you prepaid for the unused part of the current term. That refund is your only remedy for the termination. No refund or credit is due if we end these Terms because you breached them, did not pay, or created a legal, security or fraud risk.

Effect. When these Terms end, your right to use the Services stops, phone numbers may be released, Customer Data may be deleted, and you must pay all fees incurred up to the end date. You are responsible for exporting your data before the end date and for keeping your own backups at all times. We have no duty to keep or return Customer Data after termination. Sections that by their nature should continue will survive, including sections 6, 9, 11, 14 and 16 to 24.

19. Availability and support

We do not promise that the Services will be available, uninterrupted, on time, secure or free of errors, and these Terms contain no service level, uptime or support commitment. Support is provided as we see fit. The Services may be unavailable because of maintenance, Provider or carrier outages, network problems or events outside our control. Any service level, response time or named support contact applies only if it is written in an Order.

20. Disclaimers

To the fullest extent the law allows, the Services, all AI output, all integrations, the free tools, the calculators, the chat assistant and all content on our website are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied, statutory or arising from a course of dealing, including implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, title and non infringement.

Without limiting that, we do not warrant that:

Calls or messages will be connected, delivered, answered, routed, recorded or transcribed correctly, or at all
An Agent's output will be accurate, appropriate or lawful for your use
Appointments, transfers, webhooks and automations will run without error
The Services will meet your requirements or produce any particular revenue, lead or booking result
The Services, or your use of them, will comply with any law or industry standard

Website content. Calculators and tools on our website produce estimates from the numbers you enter and are not a quote or a promise of results. Comparison pages reflect publicly available information at the time of writing. Replies from the chat assistant are generated by AI and may be wrong. Only the pricing page and your Order state our prices.

We do not hold any security or compliance certification unless we state it in writing in an Order.

21. Limitation of liability

To the fullest extent the law allows:

Excluded losses. Neither we nor our affiliates, directors, officers, employees, agents, Providers or licensors will be liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profit, revenue, business, customers, leads, calls, bookings, goodwill, data or anticipated savings, or for the cost of substitute services, however caused and whether or not we were told the loss was possible.
Specific exclusions. We are not liable for missed, dropped, misrouted or blocked calls or messages, for AI errors or statements made by an Agent, for failed or incorrect automations, for the acts of Providers, carriers or third party services, for your or your Clients' failure to comply with the law, or for fines and penalties imposed on you.
Data and security. We are not liable for any loss, deletion, corruption, disclosure of or unauthorised access to Customer Data or your account, including through a security incident affecting us or a Provider. You are responsible for your own backups.
Your sole remedy. If you are dissatisfied with the Services or with any change to them or to these Terms, your sole and exclusive remedy is to stop using the Services and cancel.
Cap. If, despite the above, we are found liable, our total liability for all claims arising from or related to these Terms or the Services, in contract, tort (including negligence), statute or otherwise, will not exceed the lesser of the fees you paid us for the Services in the 3 months before the event that gave rise to the first claim and one thousand Canadian dollars, or one hundred Canadian dollars if you paid nothing. Multiple claims do not increase this cap.

These limits apply to every kind of claim and even if a remedy fails of its essential purpose. You agree that our prices reflect this allocation of risk and that we would not provide the Services without it. Where the law does not allow a limit in this section, that limit applies to the fullest extent the law does allow.

Release. You release Bluecarbon Technologies Inc. and its affiliates, directors, officers, employees, agents and Providers from all claims and losses arising from a dispute between you and any Client, End User, Provider, carrier or regulator.

Assumption of risk. You use the Services at your own risk. You alone are responsible for deciding whether the Services are suitable and lawful for your use.

22. Indemnification

You will defend, indemnify and hold harmless Bluecarbon Technologies Inc. and its affiliates, directors, officers, employees, agents and Providers from all claims, demands, investigations, damages, fines, penalties, losses, costs and expenses, including reasonable legal fees, that arise from or relate to:

Your or your Clients' use of the Services
Calls, text messages, recordings or campaigns made through your account, including any claim under telemarketing, anti spam, call recording, privacy or consumer protection law
Customer Data, your Agents' instructions and content, and anything an Agent says or does on your behalf
Your integrations, endpoints and third party services
Your breach of these Terms or of any law
A dispute between you and a Client, an End User or a Provider
Taxes on what you charge your Clients

We may choose to control the defence and settlement of any claim with counsel of our choice, at your cost, and you will cooperate fully. If we let you defend a claim, you may not settle it without our written consent. Your duties in this section apply whether or not a claim succeeds, are not limited by section 21, and continue after these Terms end.

23. Governing law and disputes

Talk to us first. Before starting a legal proceeding, each party will send the other a written notice describing the dispute and will try in good faith for 30 days to resolve it.

Governing law and courts. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute, and each party submits to those courts. We may still seek an injunction or other urgent relief in any court to protect our intellectual property, our confidential information or the security of the Services.

Individual claims only. To the extent the law allows, each party may bring claims only on its own behalf and not as a plaintiff or class member in any class, collective or representative proceeding.

Time limit. To the extent the law allows, a claim arising from these Terms or the Services must be started within one year after the claim arose, or it is barred.

24. General terms

Changes to these Terms. We may update these Terms. We may change these Terms at any time by posting a new version here with a new "Last updated" date. Changes take effect when posted unless we state a later date. We may also tell account owners by email or in the dashboard. You are responsible for checking this page. If you do not agree, stop using the Services and cancel. Using the Services after a change means you accept it.
Notices. We may give you notice by email to the address on your account or by a message in the dashboard. Send legal notices to us at the address below. Email notices are treated as received on the next business day.
Electronic agreement. You agree to contract with us electronically and that your click or use of the Services is your signature.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign or transfer them, in whole or in part, to anyone without your consent.
Events outside our control. We are not liable for a delay or failure caused by events beyond our reasonable control, including carrier, network, power or Provider failures, attacks on our systems, acts of government, labour disputes, epidemics and natural events.
Export and sanctions. You will follow all export control and sanctions laws that apply to your use of the Services.
Relationship. The parties are independent contractors. These Terms do not create a partnership, agency, franchise or employment relationship. Resellers are not our agents.
No third party rights. These Terms give no rights to anyone other than you and us, except that the people and companies named in sections 21 and 22 may rely on those sections.
Entire agreement. These Terms, the Privacy Policy, any Order and any signed data processing agreement are the whole agreement between us about the Services and replace earlier discussions and statements. Terms on your purchase orders or forms do not apply.
Order of priority. If documents conflict, a signed agreement or Order comes first, then these Terms, then the Privacy Policy.
Severability. If a court finds part of these Terms unenforceable, that part is limited to the minimum extent needed and the rest stays in force.
No waiver. If we do not enforce a term, we have not given up the right to enforce it later.
Language. The parties have expressly asked that these Terms and all related documents be written in English. Les parties ont expressément exigé que les présentes conditions et tous les documents qui s'y rattachent soient rédigés en anglais.

25. Contact

Bluecarbon Technologies Inc. Toronto, Ontario, Canada Email: [email protected] with the subject line "Legal notice" Sales: [email protected]

To report an unwanted call or a suspected misuse of the Services, email us the number that called you, the date and time, and what happened.