Terms of Service

These Terms of Service (“Terms”) govern your access to and use of our website, applications, integrations, and AI receptionist services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Use of the Services

The Services provide AI-powered call handling, automated voice conversations, inbound and outbound calling, speech processing, automated responses, appointment booking, message routing, workflow automation, and integrations with third-party platforms.

The Services are provided for business use only. You represent and warrant that you are authorized to use the Services on behalf of a business or organization.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You are responsible for ensuring that all information provided to us is accurate and current.

We may suspend, restrict, or terminate access if we believe your account is compromised, misused, or operating in violation of these Terms.

AI, Automation, and Accuracy

The Services rely on artificial intelligence, automation, machine learning models, and third-party systems.

AI-generated outputs, including call responses, outbound messages, routing decisions, appointment bookings, workflow actions, summaries, and classifications, are provided on an “as-is” and “as-available” basis.

We do not guarantee that:

• AI responses will be accurate, complete, or appropriate
• Calls will always be delivered, answered, or routed correctly
• Appointments will always be booked accurately
• Automations will execute without error
• The Services will meet your specific business, legal, or operational needs

You acknowledge that AI systems may produce incorrect, incomplete, or unexpected outputs. You remain solely responsible for reviewing, testing, and configuring the Services appropriately.

Inbound and Outbound Calling (Auto-Calling)

The Services may support inbound calls, outbound calls, automated dialing, call campaigns, and follow-up calls.

You are solely responsible for:

• Ensuring outbound calling complies with applicable laws and regulations
• Obtaining any required consent from call recipients
• Complying with telemarketing, robocall, and anti-spam laws (including TCPA, CASL, and similar regulations)
• Ensuring phone numbers used are lawfully obtained and authorized

We do not verify the legality of your call lists, recipients, scripts, or consent mechanisms. Use of auto-calling features is entirely at your own risk.

We are not responsible for fines, penalties, claims, or damages arising from unlawful outbound calling or misuse of auto-dialing features.

Call Recording and Consent Responsibilities

The Services may record and transcribe calls as part of their functionality.

You are solely responsible for:

• Determining whether call recording or transcription is lawful in your jurisdiction
• Providing required disclosures or obtaining consent from callers
• Configuring recording, transcription, and retention settings appropriately

We do not assume responsibility for your compliance with privacy, consent, or call-recording laws.

Third-Party Integrations

The Services may integrate with third-party platforms, tools, and APIs, including but not limited to:

• Automation platforms such as Zapier
• Calendar services such as Google Calendar and Microsoft Outlook / Microsoft 365
• CRM, commerce, and business platforms such as Shopify
• Telephony, messaging, analytics, and infrastructure providers

When you connect an integration, you authorize the Services to access, transmit, and process data solely to provide the requested functionality.

We do not control third-party services and are not responsible for:

• Downtime or outages
• API changes or deprecations
• Data loss, delays, or synchronization errors
• Actions taken by third-party platforms

Integrations are provided on an “as-is” and “as-available” basis and may change or be discontinued at any time.

Automated Workflows and Actions

The Services may trigger automated actions based on calls, messages, or AI interpretation, including calendar bookings, CRM updates, notifications, or commerce-related actions.

You acknowledge that automated workflows may execute without human review.

You are solely responsible for reviewing, testing, and monitoring automations and ensuring they behave as intended.

We are not responsible for incorrect automation outcomes, unintended actions, or downstream effects caused by integrations or AI decisions.

Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Engage in spam, robocalling abuse, or deceptive practices
• Harass, threaten, or mislead individuals
• Collect sensitive personal data unlawfully
• Operate emergency, medical, or life-critical systems
• Reverse engineer, scrape, or interfere with the Services
• Circumvent usage limits or safeguards

We reserve the right to investigate and take action against misuse, including suspension or termination.

Data and Content

You retain ownership of your business data and content submitted to the Services.

You grant us a limited, non-exclusive license to process, store, transmit, and analyze such data solely to operate and improve the Services.

We may use aggregated and anonymized data for analytics, performance monitoring, and service optimization.

Payments and Subscriptions

Paid plans are billed in advance on a recurring basis unless otherwise stated.

You authorize us to charge applicable fees using your selected payment method.

Fees are non-refundable except where required by law or explicitly stated otherwise.

We may change pricing, plans, or usage limits with reasonable notice. Continued use of the Services constitutes acceptance of updated pricing.

Failure to pay may result in suspension or termination of access.

Service Availability

We strive to maintain reliable operation but do not guarantee uninterrupted or error-free service.

The Services may be unavailable due to maintenance, updates, outages, or factors beyond our control.

We are not liable for missed calls, lost leads, failed automations, or business interruptions.

Suspension and Termination

We may suspend or terminate your access if:

• You violate these Terms
• You misuse auto-calling or integrations
• You fail to make required payments
• Your use creates legal, security, or operational risk

You may discontinue use at any time. Termination does not relieve payment obligations already incurred.

Intellectual Property

All intellectual property rights in the Services, including software, AI models, workflows, and branding, are owned by us or our licensors.

You may not copy, modify, distribute, sell, or reverse engineer the Services without prior written permission.

Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind.

We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Lost revenue, profits, or business opportunities
• AI errors, incorrect calls, or automation failures
• Compliance failures related to outbound calling or integrations
• Third-party platform outages or changes

Our total liability shall not exceed the amount paid by you for the Services during the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Services
• Your outbound calling practices
• Your integrations and automations
• Your failure to comply with applicable laws
• Your interactions with callers or third parties

No Professional Advice

The Services do not provide legal, medical, financial, or professional advice. AI-generated outputs should not be relied upon as such.

Governing Law

These Terms are governed by applicable laws without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms periodically. Continued use of the Services constitutes acceptance of the revised Terms.