Privacy Policy

This Privacy Policy explains how we collect, use, process, store, and protect information when you access or use our website, applications, integrations, and AI-powered receptionist services (collectively, the “Services”).

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

Scope

This Privacy Policy applies to website visitors, registered users, businesses using the Services, and individuals who interact with the Services through inbound or outbound calls, messages, or automated workflows.

This policy does not apply to third-party websites, platforms, or services that may be linked to or integrated with the Services.

Information We Collect

We collect information necessary to operate, secure, and improve the Services.

This may include personal and business information such as names, email addresses, phone numbers, business details, account credentials, configuration preferences, and subscription-related information. Billing and payment details are processed by third-party payment providers and are not stored directly by us.

We collect email addresses and related information through website forms for newsletters, product updates, service announcements, and marketing or educational communications. You may unsubscribe at any time.

We also collect information automatically, including IP addresses, browser and device information, usage activity, interaction data, logs, diagnostics, and performance metrics.

Voice Data, Call Recording, and Transcription

The Services function as an AI-powered call handling and automation platform.

To provide this functionality, inbound and outbound calls may be recorded and transcribed using automated systems. Audio recordings, call transcripts, and call metadata (such as timestamps, duration, routing outcomes, and interaction events) are processed to:

• Understand caller intent
• Generate automated responses
• Route calls or messages
• Trigger workflows or integrations
• Book appointments or perform follow-up actions

Customers are responsible for complying with applicable call recording, consent, and notification laws in their jurisdiction, including informing call recipients where required.

Outbound and Automated Calling

The Services may support outbound calling, automated dialing, call campaigns, follow-ups, and AI-initiated calls.

We do not verify the legality of call lists, recipient consent, scripts, or calling practices. Responsibility for lawful use of outbound calling features rests solely with the customer.

Artificial Intelligence and Automated Processing

The Services rely on artificial intelligence and automated processing to interpret speech, generate responses, classify requests, route interactions, book appointments, and execute automated workflows based on customer-defined rules and configurations.

Automated decisions and actions may occur without human review. AI-generated outputs are used solely to deliver the Services and improve functionality.

Calendar Access

When authorized by a user, the Services may access connected calendar systems, including Google Calendar and Microsoft Outlook / Microsoft 365 calendars.

Calendar access is limited to reading availability and writing appointment bookings required to perform scheduling functions. Calendar data is not used for advertising or unrelated purposes.

Users may revoke calendar access at any time through their account settings or the calendar provider.

Third-Party Services and Integrations

To operate the Services, we share limited data with trusted third-party service providers acting as data processors. These may include, but are not limited to:

• Telephony and messaging providers
• Speech-to-text and audio processing providers such as Deepgram
• Artificial intelligence and language model providers such as OpenAI and Google Gemini
• Analytics and tracking tools such as Google Analytics, Google Tag Manager, and Microsoft Clarity
• Automation and workflow platforms such as Zapier
• Calendar, productivity, and business platforms such as Google, Microsoft, and Shopify
• Hosting, infrastructure, monitoring, and security providers
• Payment processing providers

Data shared with third parties is limited to what is necessary to deliver, maintain, and improve the Services. We do not sell personal data or voice data. All third-party processors are contractually required to safeguard information and use it only for authorized purposes.

Cookies and Analytics Technologies

We use cookies and similar technologies to maintain website functionality, analyze usage, measure performance, and improve user experience.

We use tools such as Google Analytics, Google Tag Manager, and Microsoft Clarity to understand how visitors interact with the website, diagnose issues, and optimize performance and conversions.

You can manage or disable cookies through your browser settings.

Automated Workflows and Integrations

The Services may trigger automated actions based on calls, messages, or AI interpretation, including calendar bookings, CRM updates, notifications, commerce-related actions, or third-party platform updates.

Automated workflows may execute without human review. Customers are responsible for configuring, testing, and monitoring workflows and integrations to ensure they behave as intended.

Data Retention

Information is retained only for as long as necessary to provide the Services, meet legal and compliance obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on data type, customer configuration, and applicable laws.

Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, secure infrastructure, monitoring, and limited internal access to sensitive data.

No system can guarantee absolute security, and use of the Services is at your own risk.

Customer Responsibilities

Customers are responsible for:

• Obtaining required consent from callers or call recipients
• Complying with applicable privacy, telemarketing, and call recording laws
• Managing access to their accounts
• Configuring recording, transcription, outbound calling, integrations, and data retention settings appropriately

International Data Processing

Information may be processed or stored in multiple jurisdictions depending on infrastructure and service providers. Appropriate safeguards are applied where required by law.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 13. If such information is identified, it will be deleted promptly.

Legal Requirements

We may disclose information if required to do so by law, regulation, court order, subpoena, or governmental request, or if necessary to protect our rights, users, or the integrity of the Services.

No Legal Advice

The Services are provided as a technology platform. We do not provide legal, regulatory, or compliance advice. Customers are solely responsible for understanding and complying with applicable laws in their jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the updated policy.