Internal training agent

Let New Hires Practice the Call Before They Take the Real One.

Build voice agents on NovaReps that play the customer in role play. New hires practice sales and support calls, and managers review the transcript and recording of every session.

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Transcript and recording of every session
Built around your scripts
Scenario
Price objection on a renewal call
Customer: skepticalScript: your renewal playbook
Practice customer speakingYour price went up. Give me one reason I should not switch.
New hire speakingFair question. Here is what changed in the plan and what you keep.
Practice customer speakingOkay, but I still need to talk to my manager.
Transcript and recording saved for manager review

What teams practice

Practice the Calls That Cost You Deals

Each scenario is an agent you configure with your own script and objections.

Scenario 01

Cold call openers

A prospect who pushes back. The new hire practices the first 30 seconds until it lands.

Caller speakingNot interested, I am busy.
Agent speakingUnderstood. Can I take 20 seconds to say why I called?
Scenario 02

Objection handling

Price, timing and competitor objections, delivered the way your buyers deliver them.

Caller speakingYour competitor is cheaper.
Agent speakingFair point. Here is what you keep with us that they do not include.
Scenario 03

Difficult support calls

An upset customer with a real policy question, so reps learn the tone and the answer.

Caller speakingThis is the third time I am calling about this.
Agent speakingI am sorry. Let me fix it on this call and tell you exactly what happens next.
Scenario 04

Qualification scripts

Practice the questions your team must ask on every discovery call.

Caller speakingWe are looking at a few options.
Agent speakingWhat would make this the right one for your team?
Scenario 05

Onboarding drills

Product knowledge checks by voice, using your own documentation.

Caller speakingWhat does the starter plan include?
Agent speakingWalk me through it as if I were a customer.
Scenario 06

Refreshers for the whole team

Run a new scenario after every launch or policy change, without booking a trainer.

Caller speakingWhich policy changed this month?
Agent speakingDescribe the new refund window to a customer.

How it works

From Playbook to Practice Line

Reps practice by phone or from a web page with the voice widget, on any shift, without a trainer in the room.

  1. Step 1

    Load your playbook

    Add the scripts, objections and policies new hires must master to an agent.

  2. Step 2

    Test each scenario

    Call the agent yourself and tune it until it plays the customer the way you want.

  3. Step 3

    Reps practice, managers review

    Reps call in or open the widget. Managers review transcripts and recordings.

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What you get

Training Practice You Can Review

Set up with your team, run on the same platform as your customer agents.

Transcript and recording

Managers review every practice call and coach from real examples.

Your scripts and your data

Agents use your playbooks and knowledge base, so practice matches your real calls.

Phone or browser

Practice by phone or from a web page with the voice widget.

Available any time

Reps practice between calls, on any shift, without a trainer in the room.

Connected to your tools

Send session events to your learning system through webhooks.

Scoped with our team

Enterprise teams get help building scenarios and integrations.

Frequently Asked Questions

What is an AI training agent?
An AI training agent is a voice agent that plays the customer in role play, so new hires can practice sales or support calls before taking real ones.
Can managers review the practice calls?
Yes. Every call is recorded and transcribed, so managers can review sessions and coach from real examples.
Can the agent use our own scripts and policies?
Yes. You provide the playbook and knowledge base, and the agent is configured around them. Our team can help build scenarios for enterprise accounts.
Can reps practice from a browser instead of a phone?
Yes. The website voice widget lets reps practice from a web page.
Is this a separate product?
No. It is the same platform and agent builder used for customer facing agents, configured for role play.
How do we start?
Book a scoping call for a guided build, or start a 7 day free trial and build a practice agent yourself.

Train on practice calls.
Keep the real ones for customers.

Book a scoping call and a person replies by email.

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