AI receptionist

AI Receptionist. Every Call Answered.

An AI receptionist answers your phone, books appointments and transfers to your team. Build one in the NovaReps dashboard without code.

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7 day free trial
No code agent builder
Your keys or managed minutes

Agency or reseller? See the white label AI receptionist →

Caller speakingAre you open on Saturday?
Answered from knowledge baseHours
Agent speakingYes, from 9am to 1pm. Can I help with anything else?
Caller speakingI need to talk to someone about my invoice.
Transferred to your teamLive
Summary savedSaved

What it handles

The Front Desk Jobs It Takes Over

Routine calls go to the agent. Anything that needs a person goes to your team.

After hours and overflow

Answers when your team is closed or busy, using the hours and holidays you set.

Common questions

Answers questions about hours, services and location from your knowledge base.

Appointments

Checks availability, books and reschedules in Google or Microsoft calendars.

New caller intake

Asks your intake questions and saves the answers in the call summary.

Transfer to a person

Hands the call live to a number you set when the caller needs your team.

Reminders and missed calls

Sends appointment reminders by text and texts back when a call is missed.

Example calls

What a Call Sounds Like

Four routine calls. The wording is an example, and you write your own prompt.

Scenario 01

Booking a visit

The agent checks the calendar and books while the caller is on the line.

Caller speakingCan I come in on Thursday afternoon?
Agent speakingThursday at 2pm is open. Shall I book it for you?
Scenario 02

After hours question

Answers from your knowledge base when nobody is in.

Caller speakingAre you open on Saturday?
Agent speakingYes, from 9am to 1pm. Would you like to book a time?
Scenario 03

Asking for a person

Transfers live to the number you set.

Caller speakingI need to speak to someone about my invoice.
Agent speakingOf course. I am transferring you to the team now.
Scenario 04

Moving an appointment

Reschedules in the same calendar.

Caller speakingI cannot make tomorrow. Can we move it?
Agent speakingFriday at 10am is open. Shall I move you there?

Who it is for

Three Ways to Use It

Built for agencies, product teams and enterprise. If you run a single location, an agency partner can set it up and manage it for you.

Agencies and resellers

Resell an AI receptionist to each client under your brand and at your price.

See the agency version

Product teams

Add it to your own product or operations, on your keys or managed minutes.

See product teams

Enterprise

Connect it to your CRM and ticketing with custom API tools and MCP.

See Enterprise

Controls

You Control the Line, the Model and the Data

Run on your own accounts or let NovaReps manage the minutes. Either way every call is on record.

  1. Your keys or managed minutes
    Bring your own AI and voice keys for control and security reviews, or use minutes included in the plan.
  2. Your carrier
    Connect your own Twilio or Telnyx account so numbers stay yours.
  3. Transcripts and summaries
    Every call is saved with a recording, a transcript and an AI summary.
  4. Webhooks on every plan
    Send call events to your CRM or backend as they happen.

How it works

A Receptionist on Your Number in Three Steps

  1. Step 1

    Build the agent

    Write the greeting and prompt, pick a voice and add your knowledge base. No code.

  2. Step 2

    Connect calendar and number

    Connect Google or Microsoft calendar and point a number at the agent.

  3. Step 3

    Call it, then go live

    Call the number, tune the answers and switch it on for real callers.

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Frequently Asked Questions

What is an AI receptionist?
An AI receptionist is a voice agent that answers phone calls, answers common questions, books appointments and transfers the caller to a person when needed. On NovaReps you build one in the dashboard without code.
Who is the NovaReps AI receptionist for?
Agencies that resell it to their clients, product teams that add it to their own product or operations, and enterprise teams. If you run a single location, an agency partner can set it up and manage it for you.
Can it replace a human receptionist?
It takes the routine calls: questions, bookings, intake and after hours. Calls that need judgement are transferred live to a number you set, so your team stays in the loop.
What happens when it cannot answer a question?
It transfers the call to the number you set, and your team gets the transcript and summary.
Do I need to write code?
No. You write a prompt, pick a voice, add your knowledge base and connect a calendar in the dashboard.
How is this different from inbound voice agents?
An AI receptionist is one job you can build. The inbound voice agents page lists everything the platform does on inbound calls.
Can my agency resell it under our brand?
Yes. The white label AI receptionist page covers how agencies package, price and resell it.
What does it cost?
Plans are on the pricing page. Every self serve plan starts with a 7 day free trial.

Put an AI receptionist on your line.
Start with a free trial.

7 day free trial on every self serve plan. Custom API tools and MCP on Enterprise.

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