For answering services and BPOs

White label AI. Live supervision.

Answering services and BPOs resell NovaReps to every client under their own brand. The agent answers, books and transfers, and your staff can listen in, coach it or take over any live call.

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Your brand and domain
Live listen, coach and take over
A carrier account per client

Running a marketing agency? See the agency page →

NovaReps clients list under your brand with each client's plan, price, status, minutes used and minutes cap
Live call
Supervisor listening in
Listen inLive
Coach the agentMid call
Take overAny call

Why operators add AI agents

Cover more calls with the team you have

The agent takes the routine calls. Your staff keep the calls that need a person.

Every call answered

The agent answers overnight, at lunch and during spikes, so no client call rings out.

Routine work done on the call

It takes messages, qualifies callers and books appointments in each client's Google or Microsoft calendar.

Your agents on the hard calls

It transfers to your staff for the reasons each client chooses, with separate rules after hours.

Live supervision

Your staff stay in control of every live call

The quality control your clients already pay you for, applied to AI calls.

Listen in

Supervisors see every live call across clients and listen to any of them.

Coach mid call

Guide the agent while the call is happening, without the caller hearing you.

Take over

Take the call from the AI when a caller needs a person, without a transfer.

Every call on record

Transcripts, AI summaries, outcome and sentiment for each call, ready for client reports.

Tested before it goes live

Automated tests run a pretend caller through each script after every change.

Audit logs

See who changed what in each account, and every staff view of personal data is logged.

What you resell

Your service, running on NovaReps

Clients see your brand, your domain and your price.

Your brand and domain

Your logo, colors, domain and email on every screen, with NovaReps branding removed.

An account for each client

Each client gets their own account, agents, numbers and call history.

Your plans and prices

Create client plans, set what each one costs and see usage, revenue and margin across clients.

A carrier account per client

Each client can run on its own Twilio or Telnyx account, so one client's problem stays with that client.

Managed minutes or your own keys

Use minutes included in the plan, or bring your own AI and carrier keys with no markup.

Phone, text and web chat

The same agent answers calls, SMS and website chat for each client.

Inside the dashboard

Run every client from one dashboard

Reporting across accounts, a price per client, minutes against each cap and your brand on every screen.

Calls and minutes across every client account, by date range.

How it works

A new client live in three steps

  1. Step 1

    Create the client account

    Add the client under your brand and pick the plan you sell them.

  2. Step 2

    Set up their agent

    Write the script, pick a voice, add their knowledge and transfer rules. No code.

  3. Step 3

    Forward the line and supervise

    Forward the client's number, test it, then watch live calls from day one.

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Frequently asked questions

Can an answering service or BPO resell NovaReps under its own brand?
Yes. Each client gets its own account on your domain, with your logo and colors and NovaReps branding removed. You set the plans and prices.
Can my staff listen to AI calls and take over?
Yes. Supervisors see live calls, listen in, coach the agent mid call or take the call from the AI.
Will AI calls replace my operators?
The agent handles routine calls such as messages, qualifying and booking. It transfers to your staff for the reasons each client chooses, so your people handle the calls that need a person.
Can each client run on its own phone carrier account?
Yes. Each client can run on its own Twilio or Telnyx account, so a caller reputation issue on one client stays with that client.
How do I price AI agents for my clients?
That is your decision. NovaReps does not set your client prices or take a cut of them. See the pricing page for what you pay.
What about security reviews and compliance?
Security reviews and compliance requirements are scoped with you before you commit. Audit logs, roles, passkeys and two step login are available today.
Can I keep my existing phone numbers?
Forward each client's existing number to the agent. Number porting is not offered.

Add AI agents to your service
without losing the human touch.

Book a partner call to plan your rollout, or start a 7 day free trial and set up a test client yourself.

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